Your enjoyment of our products is our highest priority. For your peace of mind, all orders, including subscriptions, carry a 60-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, exchanges, and subscription cancellations.

Subscription Cancellations

If you wish to cancel your subscription, you must do so through your account portal prior to the next billing cycle. Failure to cancel before the next billing date will result in the order being processed and shipped. Any orders that have already been processed will need to follow our standard return procedures as outlined below.

Returns and Refunds

If you change your mind after purchasing or are not completely satisfied with your order, you may request a return within 60 days of purchase.

To be eligible for a refund, all returned items must be sealed, unopened, and in their original condition. To initiate a return, you must first contact our customer service team to receive return instructions. Returns sent without prior authorization may not be accepted.

All returns must include a receipt or proof of purchase. Without this information, we may be unable to properly identify and process your return.

Refund Policy

Once your return is received, inspected, and approved, we will issue a refund to your original method of payment.

Please note any original shipping and fulfillment costs incurred to deliver the order to you will be deducted from your refund. Customers are also responsible for return shipping costs. This means your refund will reflect the full product purchase price minus shipping and fulfillment costs associated with the order.

Refunds may take up to 10 business days to appear on your account after processing, depending on your financial institution.

Restrictions on Returns

For the safety of our customers and our warehouse staff, we cannot accept opened, partially used, or perishable items for return.

Optimal Health Returns
support@citruna.com
(1)844-423-3743

Damaged Goods & Replacements

If your shipment arrives damaged, please contact our customer service team to notify them. To expedite a replacement, please provide photos and a description of the damage to the packaging and/or products inside.