Your enjoyment of our products is our highest priority. For your peace of mind, all orders, including subscriptions, carry a 60-Day Satisfaction Guarantee. Please see below for our specific policies related to returns, refunds, exchanges, and subscription cancellations.

Subscription Cancellations

If you wish to cancel your subscription, you must do so through your account portal prior to the next billing cycle. Failure to cancel before the next billing date will result in the order being processed and shipped. Any orders that have already been processed will need to follow our standard return procedures as outlined below.

Returns and Refunds

If you change your mind after purchasing or you're not completely satisfied with your purchase, you have the option to return it to us within 60 days of purchase.

To return your order and qualify for a full refund, first, contact our customer service department to arrange for the return of the goods. Note that returns should arrive sealed, unopened, and in their original condition. Upon contacting our customer service team, we will provide you with instructions on how to return your order to our warehouse for a full refund.

In all cases, you must include a receipt or confirmation of payment for your original order. Without this identifying information, we may be unable to process your refund correctly. Please note that return shipping costs incurred by the customer are non-refundable. Refunds can only be made to your original method of payment, and may take up to 10 business days to post to your account after the return has been processed and approved.

Restrictions on Returns

For the safety of our customers and our warehouse staff, we cannot accept opened, partially used, or perishable items for return.

Optimal Health Returns
support@citruna.com
(1)844-423-3743

Damaged Goods & Replacements

If your shipment arrives damaged, please contact our customer service team to notify them. To expedite a replacement, please provide photos and a description of the damage to the packaging and/or products inside.